An update on COVID-19 and how we're ready to help. iDESIGN Solutions staff is equipped to work remotely so rest assured they are safe and ready to serve you. We're available 24 hours a day, seven days a week through our website. Orders are still being processed and we are accommodating special shipping requirements, i.e., ship on specified date. You can always reach a sales representative from 8 am to 8 pm EST. The best way to reach us is by email to email@example.com. Your email will be directed to your dedicated sales person. Thank you.
We ship packages within USA and Canada via FedEx, UPS, and Purolator. The shipping company used depends on products purchased and your location. Shipping information, including tracking, will be emailed to you once your order ships.
FREE SHIPPING (Ground) is available to all customers within USA and Canada provided the order amount (before taxes) is $100 or more. This excludes US States: AK and HI, these Canadian Territories: NU, NT, and YT as well as certain products. For these, the system will provide you a shipping quote during the order process however, we will confirm this to you before processing your order. Please feel free to call us at 1-877-730-4770 if you have any shipping related questions.
For VEX Robotics products: we are authorized in all Canada and the following USA States: California (CA), Idaho (ID), Illinois (IL)*, Montana (MT)*, New Jersey (NJ)*, New York (NY)*, Pennsylvania (PA)*, Oregon (OR), Utah (UT)*, Washington (WA), and Wyoming (WY)*. (*Exclusive Reseller).
Student and Faculty orders will not be processed until we receive proof of academic status from you. Student/Faculty verification will be held on file for a period of one year to avoid delays when placing future orders. Commercial orders do not require proof of status and products will ship based on availability.
Payment by Purchase Order (an available payment option) will not be processed until we receive a copy of your purchase order.
Certain products do not qualify for FREE SHIPPING. These include and may not be limited to: Afinia products, Emblaser, Diversified Woodworks, Horizon Educational, Sphere, littlebits, Ozobot; etc. You will be notified if this is the case for any of the products on your order.