iDESIGN does not offer partial shipping for orders containing backordered items. If you require in-stock items urgently, we recommend placing a separate order for the backordered items. In addition, by ordering a product on PRE-ORDER you are agreeing to our Pre-Order Policy as detailed on our Terms & Conditions page.
We ship packages within USA and Canada via FedEx, UPS, and Purolator. The shipping company used depends on products purchased and your location. Shipping information, including tracking, will be emailed to you once your order ships.
FREE SHIPPING (Ground) is available to all customers within USA and Canada provided the order amount (before taxes) is $100 or more. This excludes US States: AK and HI, these Canadian Territories: NU, NT, and YT as well as certain products. For these, the system will provide you a shipping quote during the order process however, we will confirm this to you before processing your order. Please feel free to call us at 1-877-730-4770 if you have any shipping related questions.
VEX Robotics products:
iDESIGN is an Authorized Reseller in: California (CA), Idaho (ID), Illinois (IL), Montana (MT), New Jersey (NJ), New York (NY), Pennsylvania (PA), Oregon (OR), Utah (UT), Washington (WA), and Wyoming (WY) and Canada.
We do not offer partial shipping for orders containing backordered items. If you require in-stock items urgently, we recommend placing a separate order for the backordered items.
VRC Field Perimeters, or pneumatic kits, do not qualify for free shipping. must be ordered through an iDESIGN dedicated representative or by calling 1-877-730-4770.
Orders placed after 1:00 p.m. EST, on weekends, or on holidays will be processed on the next business day.
Student and Faculty orders of software will not be processed until we receive proof of academic status from you. Student/Faculty verification will be held on file for a period of one year to avoid delays when placing future orders. Commercial orders do not require proof of status and products will ship based on availability.
Payment by Purchase Order (an available payment option) will not be processed until we receive a copy of your purchase order.
Certain products do not qualify for FREE SHIPPING. These include and may not be limited to: Afinia products, Emblaser, Glowforge, Diversified Woodworks, Horizon Educational, Sphero, littlebits, Ozobot, VRC Fields; etc. You will be notified if this is the case for any of the products on your order.