Authorized VEX Robotics dealer in Canada only. Please note: some products may no longer be available in your region. Please email us for questions or concerns. If you're waiting on a VEX order you placed with us, and you reside in the US, your order will be fulfilled. Additional Note: For any items that you are ordered on PRE-ORDER or out of stock, you are agreeing to our Pre-Order Policy as detailed on our Terms & Conditions page.
You may return most* new, unopened items sold and fulfilled by idesignsol.com within 30 days of delivery for a full refund less 20% restocking fee. If the return is a result of our error, you’ll receive a full refund and we'll also pay the return shipping costs. Items should be returned in their original product packaging. *see non-returnable items list below.
Receiving a Refund
Your refund will be issued once we've received and processed the returned item. You can expect to receive your refund within 4 weeks of receiving the return (though in many cases you'll receive the refund sooner).
This time period includes:
5 to 10 business days for us to receive your return from the shipper
3 to 5 business days for us to process your return
The time it takes your bank to process our refund request (see below for specific guidelines)
How Refunds are Issued
If you paid by... Your refund will go to.... ..after your return is processed
Credit card Credit card 3-5 business days
Bank account Bank account Up to 10 business days
idesign gift card Gift card balance 1-2 business days
idesignsol.com does not accept returns of the following items:
Computer laptops, desktops, and peripherals more than 30 days after delivery
Any product missing the serial number or UPC
Downloadable software products
Any opened product.
Software that has been registered and/or activated.
Pay As You Go (or prepaid) technical support services
Glowforge, Emblaser, MakerBot, Afinia and Dremel products.
Note: iDESIGN Solutions reserves the right to not allow a return of a product.
If you would like to exchange an item for a different one, please return the original item to iDESIGN Solutions Inc. (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at iDESIGN.
Large Items Shipped By Specialty Carriers
We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, please email to request a return. We will follow up with instructions for returning the item. Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.