An update on COVID-19 and how we're ready to help. iDESIGN Solutions staff is equipped to work remotely so rest assured they are safe and ready to serve you. We're available 24 hours a day, seven days a week through our website. Orders are still being processed and we are accommodating special shipping requirements, i.e., ship on specified date. You can always reach a sales representative from 8 am to 8 pm EST. The best way to reach us is by email to email@example.com. Your email will be directed to your dedicated sales person. Thank you.
You may return most new, unopened items sold and fulfilled by idesignsol.com within 30 days of delivery for a full refund less 20% restocking fee. If the return is a result of our error, you’ll receive a full refund and we'll also pay the return shipping costs. Items should be returned in their original product packaging.
Receiving a Refund
Your refund will be issued once we've received and processed the returned item. You can expect to receive your refund within 4 weeks of receiving the return (though in many cases you'll receive the refund sooner).
This time period includes:
5 to 10 business days for us to receive your return from the shipper
3 to 5 business days for us to process your return
The time it takes your bank to process our refund request (see below for specific guidelines)
How Refunds are Issued
If you paid by... Your refund will go to.... ..after your return is processed
Credit card Credit card 3-5 business days
Bank account Bank account Up to 10 business days
idesign gift card Gift card balance 1-2 business days
idesignsol.com does not accept returns of the following items:
Computer laptops, desktops, and peripherals more than 30 days after delivery
Any product missing the serial number or UPC
Downloadable software products
Any opened product.
Software that has been registered and/or activated.
Pay As You Go (or prepaid) technical support services
If you would like to exchange an item for a different one, please return the original item to iDESIGN Solutions Inc. (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at iDESIGN.
Large Items Shipped By Specialty Carriers
We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, please email to request a return. We will follow up with instructions for returning the item. Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.