Visit our new website www.idesignsol.ca. Free Shipping on orders over $250. Authorized VEX Robotics dealer in Canada only. Please note: some products may no longer be available in your region. Please email us for questions or concerns. If you're waiting on a VEX order you placed with us, and you reside in the US, your order will be fulfilled. Additional Note: For any items that you are ordered on PRE-ORDER or out of stock, you are agreeing to our Pre-Order Policy as detailed on our Terms & Conditions page.
What information does iDESIGN collect?
iDESIGN maintains a detailed record of the purchases that you have made with our company. Should you shop with iDESIGN either by phone or on-line, we will store any information that you provide to us that will be relevant to supporting your software needs including your personal contact information. iDESIGN will collect personal information that you have voluntarily provided to us. We also collect personal information from you when you make on-line purchases including your name, e-mail and postal addresses, phone number(s), encrypted credit card information, and product interest information.
Why does iDESIGN collect your personal information?
To ensure that your technology and training needs are looked after. Following your purchase, a Sales Associate may contact you to offer complementary software/hardware as well as training and support services. In addition, following the sale to ensure that you are satisfied with the products you have purchased.
To improve service delivery. By maintaining detailed records of your previous purchases, we gain a better understanding of your personal preferences and are better able to personalize your shopping experience each and every time you visit our online store.
To purchase your on-line orders and to answer questions regarding the status of such orders.
To keep you informed about iDESIGN events and promotional opportunities. Your Sales Associate and/or our corporate e-commerce department will also contact you via telephone, e-mail or regular mail to keep you informed about new and exciting product releases, special events and training sessions, and other technology issues that may be of interest to you.
The Disclosure of Personal Information
iDESIGN will not sell or disclose to third parties any personal information we collect, except as described herein or as you otherwise consent. In the normal course of business iDESIGN may disclose some information with our service providers and suppliers, such as home address information to our mailing house or third party systems support specialists who are contracted to keep our systems operational. Each of our service providers and suppliers are contractually bound to protect the confidentiality of our customer information and may only use such information for the purposes of performing services on our behalf. You can withdraw your consent at any time by contacting us in the manner set out below.
In addition, when required by law, we must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you to iDESIGN.
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
We may use “cookies” to track your preferences and activities on the www.idesignsol.com website. Cookies are small data files transferred to your computer’s hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access the site, registration information and the number of times that you view a particular page or other item on the site.
Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.
How iDESIGN Protects your Privacy
iDESIGN is committed to ensuring that your personal information is kept secure. iDESIGN keeps the personal information we collect about you strictly confidential. We use administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information we have about you. Access to your personal information by iDESIGN representatives and associates is strictly limited to a need-to-know basis. iDESIGN associates receive special training regarding privacy protection and are made aware of the importance of maintaining the confidentiality of personal information. All computers on which personal information is stored are password protected.
You may withdraw your consent to the use of your personal information (excluding purchase history information) in the manner provided herein or at the time of collection at any time (subject to legal obligations and on providing us reasonable notice) by contacting iDESIGN at the contact number or e-mail address provided below. Please be aware that withdrawing your consent may prevent us from providing you with the communications and services that we currently make available to you.
Verifying and Amending your Personal Information
To obtain additional information on our privacy policies and procedures, please contact iDESIGN at 1-877-730-4770 or by e-mail at firstname.lastname@example.org.