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Shipping & Handling

 

We ship packages within Canada and the USA via Purolator, UPS, or Canada Post.  The shipping company used depends on products purchased and your location.

Shipping charges will vary depending on how fast you want your shipment to move and when you want it delivered. These charges will be added to your invoice.

The default shipping method used is Ground Service.  You may choose Express delivery for next day or 2 day delivery. Please note: Product shipments may be delayed due to product availability, student/faculty verification, or any delays at customs.

Purolator, UPS and Canada Post offer online tracking, which is available at their respective sites. 

Limited products ship to the U.S. or internationally at this time.

  • Student and Faculty orders will NOT ship until we receive proof of academic status from you.  Student/Faculty verification will be held on file for a period of one year to avoid delays when placing future orders.
  • Commercial orders require no proof of status and products will ship based on availability.  

 

Please note that the free shipping promotion is available to all customers in North America provided the purchase minimum is $50 on our website. This excludes Hawaii, Puerto Rico and these Canadian Territories: NU, NT, YT.  Please call 1-877-730-4770 to get a shipping estimate if you are in these areas. 

The following products do not qualify for FREE Shipping:

  • pi-top - A flat rate fee of $24 US will be added to your invoice. For Canadian customers, the pi-top price includes a shipping charge so nothing will be added.

 

View Order Status

  • To view order status simply log in to your account and click on View Order History. Once your product ships you can track the item.

USA Orders

  • Orders placed by a USA customer will require 48 hours of processing prior to shipping to verify product availability, manufacturer authorization, and to determine best way shipping option.  Shipping price will be added after order is placed. We will notify customer as to the cost.