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  1. Who is eligible to buy software from idesignsol.com?
  2. What is the difference between the products offered at idesignsol.com and the commercial versions of these products? 
  3. Is this a legal, licensed copy, that I am purchasing ?
  4. Do I need to send proof of academic status with order?
  5. How and when do I send in my academic verification?
  6. How will I know the status of my order?
  7. Do I receive a physical box product?
  8. How many times can I install my software?
  9. Are manuals included with the software?
  10. Can I still use the software that I have purchased after I graduate?
  11. What are your hours of operation?
  12. What method of payment does idesignsol.com accept?
  13. Is it safe to purchase from iDESIGNsol.com with my credit card?
  14. What is the return policy?
  15. Do I need to send proof of academic status with each order?
  16. Does iDESIGN sell software solutions to schools?
  17. Do you offer a best price guarantee?

 

Who is eligible to buy software from iDESIGN Solutions Inc.?

The following groups qualify for education discounts: K-12 Students, Higher Ed. Students (College, University), current faculty/staff members, academic institutions and non profit organizations. There are also non-academic discounted products available for purchase and noted in the product description.

What is the difference between the products offered at idesignsol.com and the commercial versions of these products? 

There is NO difference in the product functionality of the education discounted software and the commercial version. Some vendors add “education use” watermarks to software output. The watermarked editions offer the same functionality as the professional version but are not suitable for a professional production environment. Please read individual product notes for details.

Is this a legal, licensed copy, that I am purchasing ?

iDESIGN Solutions is an authorized reseller for every product we carry so you will own a legal license for the software you purchase.

Do I need to send proof of academic status with order?

YES. Students are required to submit student ID with a completed Student License Agreement. Faculty and staff are required to submit proof of education status or affiliation with a school. School purchase orders will be accepted. No order will be shipped until an Education License Agreement is received. We reserve the right to hold all orders pending student/faculty verification.

How and when do I send in my academic verification?

Upon placing an order at idesignsol.com, a license agreement reminder email will be sent to the email address you provided.  Please download the form for Autodesk purchases at the agreement forms page, complete it and return it by fax or email sales@idesignsol.com.  You may also mail the form to the following address:

Canada

iDESIGN Solutions
14 Steinway Blvd. Suite #5
Toronto, Ontario  M9W 6M6
Fax: 416-213-8440

 

USA

iDESIGN Solutions
9415 Stark, Suite 300
Portland, OR 97216
Fax: 503-713-5814

 

How will I know the status of my order?

Your order status, including the status of the receipt and acceptance of academic document, will be updated at our web site.

Do I receive a physical box product?

Yes, unless otherwise stated in the product description.

How many times can I install my software?

The majority of software products are single license installations for one computer, unless otherwise stated in the product description.

Are manuals included with the software?

The manuals and help guides are available on the software media.

Can I still use the software that I have purchased after I graduate?

You may continue using the software beyond graduation as long as you abide by the education license agreement.

What are your hours of operation?

Sales Monday to Friday 8:00 am - 6:00 pm EST
Service Monday to Friday 9:00 am - 5:00 pm EST

 

Contact Number: 1-877-730-4770
Fax: 416-213-8440
Email: sales@idesignsol.com

What method of payment does idesignsol.com accept?

We accept Visa, MasterCard, Money Orders, Cheques (Checks) and school purchase orders.  For orders being paid by cheque: The product(s) ordered will not ship until cheque has been received and processed.

Is it safe to purchase from iDESIGNsol.com with my credit card?

iDESIGNsol.com is secured using GeoTrust SSL certificates that are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. Click on certificate for details.

 

What is the return policy?

You may return most new, unopened items sold and fulfilled by idesignsol.com within 30 days of delivery for a full refund less 20% restocking fee. If the return is a result of our error, you’ll receive a full refund and we'll also pay the return shipping costs. Items should be returned in their original product packaging.  Please read our Return Policy in our online store policy page for additional details.

Do I need to send proof of academic status with each order?

All proof of academic status documents will remain on file for up to one year. After this period, extended verification is required.

Does iDESIGN sell software solutions to schools?

Yes. iDESIGN sells school and district wide licensing solutions for Autodesk, Adobe, and NetSupport.  The Autodesk solutions include: Autodesk Education Suites, Autodesk Design Academy (ADA) and Autodesk Animation Academy (AAA). The Adobe solutions include; Adobe Transactional and Contractual Licensing Program (TLP, CLP).  The NetSupport products include: NetSupport School, Inform, Protect, Manager and DNA.  Call iDESIGN for details or go to request a quote page and submit the form.

Do you offer a best price guarantee?

If you see a lower advertised price of the exact same product within 14 days of your purchase, we'll refund you the difference. In order to qualify and receive your refund, please email a copy of the advertisement or written quotation with the lower price to service@idesignsol.com.

Refunds are processed within 5 business days of price verification. Refunds are not offered on closeouts or loss leader pricing. This policy applies only to advertised prices and does not apply to special offers or rebates promotions or free-with-purchase offers. iDESIGN Solutions Inc. reserves the right not to sell products below our cost.